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Exam Professional Scrum Master II
Number PSM II
File Name Scrum.PSM II.Exam-Hub.2024-08-17.47q.vcex
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Posted Aug 17, 2024
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Demo Questions

Question 1

You are the Scrum Master for four Scrum Teams working from the same Product Backlog. Several of the Developers come to you complaining that work identified for the upcoming two Sprints will require full time commitment from Stella, an external specialist who is not a member of any of the four Scrum Teams. What would you consider acceptable solutions for the problem?
(choose the best three answers)


  1. Organize a release Sprint in which Stella can thoroughly check and complete all the work done in her domain before considering the work releasable.
  2. Developers with an interest in Stella's domain could volunteer to take on this work in their respective Scrum Teams.
  3. Investigate whether additional techniques or frameworks for scaling Scrum would be appropriate for these Scrum Teams.
  4. Have the Developers re-order the Product Backlog so Stella can serve one team full-time in a Sprint
  5. Merge the Scrum Teams into one large Scrum Team for the next two Sprints. When the need for Stella's expertise is over, the teams can separate again
  6. Ask Stella for a plan to hire and train additional people in her domain, and in the meantime work with the Product Owner and Scrum Teams to re-prioritize the work so that tasks not depending on Stella can be done first
  7. Create a team with Stella and identify people from the Scrum Teams to temporarily work in Stella's domain to learn to better serve the existing teams
Correct answer: BFG
Explanation:
B) Developers with an interest in Stella's domain could volunteer to take on this work in their respective Scrum Teams.This is a good solution because it is consistent with the Scrum value ofcommitment, which means that the Scrum Team members are willing to learn new skills and take on new challenges to deliver value12.By volunteering to take on this work, the Developers can reduce the dependency on Stella, increase their cross-functionality, and collaborate more effectively within and across the Scrum Teams34. F. Ask Stella for a plan to hire and train additional people in her domain, and in the meantime work with the Product Owner and Scrum Teams to re-prioritize the work so that tasks not depending on Stella can be done first This is another good solution because it is consistent with the Scrum principle ofempiricism, which means that the Scrum Team learns and adapts based on the actual outcomes and feedback, rather than following a predefined plan12. By asking Stella for a plan to hire and train additional people, the Scrum Master can help address the root cause of the dependency and create more capacity and diversity in Stella's domain.By working with the Product Owner and Scrum Teams to re-prioritize the work, the Scrum Master can also help optimize the value and feasibility of the product backlog items, and enable the Scrum Teams to deliver valuable and functional increments every Sprint34. G. Create a team with Stella and identify people from the Scrum Teams to temporarily work in Stella's domain to learn to better serve the existing teams This is also a good solution because it is consistent with the Scrum value ofrespect, which means that the Scrum Team members appreciate and value each other's skills and perspectives12. By creating a team with Stella, the Scrum Master can acknowledge and leverage Stella's expertise and experience in her domain.By identifying people from the Scrum Teams to temporarily work in Stella's domain, the Scrum Master can also facilitate knowledge transfer and skill development among the team members, which can improve their self-organization and collaboration34.
B) Developers with an interest in Stella's domain could volunteer to take on this work in their respective Scrum Teams.
This is a good solution because it is consistent with the Scrum value ofcommitment, which means that the Scrum Team members are willing to learn new skills and take on new challenges to deliver value12.By volunteering to take on this work, the Developers can reduce the dependency on Stella, increase their cross-functionality, and collaborate more effectively within and across the Scrum Teams34. F. Ask Stella for a plan to hire and train additional people in her domain, and in the meantime work with the Product Owner and Scrum Teams to re-prioritize the work so that tasks not depending on Stella can be done first 
This is another good solution because it is consistent with the Scrum principle ofempiricism, which means that the Scrum Team learns and adapts based on the actual outcomes and feedback, rather than following a predefined plan12. By asking Stella for a plan to hire and train additional people, the Scrum Master can help address the root cause of the dependency and create more capacity and diversity in Stella's domain.By working with the Product Owner and Scrum Teams to re-prioritize the work, the Scrum Master can also help optimize the value and feasibility of the product backlog items, and enable the Scrum Teams to deliver valuable and functional increments every Sprint34. G. Create a team with Stella and identify people from the Scrum Teams to temporarily work in Stella's domain to learn to better serve the existing teams 
This is also a good solution because it is consistent with the Scrum value ofrespect, which means that the Scrum Team members appreciate and value each other's skills and perspectives12. By creating a team with Stella, the Scrum Master can acknowledge and leverage Stella's expertise and experience in her domain.By identifying people from the Scrum Teams to temporarily work in Stella's domain, the Scrum Master can also facilitate knowledge transfer and skill development among the team members, which can improve their self-organization and collaboration34.



Question 2

During the Sprint Retrospective, the newest developer says that his perspective and ideas have been ignored by the rest of the Developers throughout the Sprint What Scrum values are touched here?
(choose the best three answers)


  1. Focus
  2. Courage
  3. Transparency
  4. Openness
  5. Respect
  6. Commitment
Correct answer: BDE
Explanation:
The Scrum values of courage, openness, and respect are touched in this situation. Courage means that the Scrum Team members have the courage to do the right thing and work on tough problems, and also to speak up when they have concerns or disagreements. Openness means that the Scrum Team members and stakeholders agree to be open about all the work and the challenges with performing the work. Respect means that the Scrum Team members respect each other to be capable, independent people, and also respect the opinions and ideas of others.In this case, the newest developer showed courage by expressing his feelings during the Sprint Retrospective, which is an opportunity for the Scrum Team to inspect itself and create a plan for improvements. The rest of the Developers should have been more open to listening to his perspective and ideas throughout the Sprint, as they might have valuable insights or suggestions for improving the product or the process. The Developers should also have respected the newest developer as a member of the team, and given him a fair chance to contribute and collaborate with them.The Scrum Guide, November 2020, p. 13-14What are the 5 Scrum Values?, Visual Paradigm, accessed on September 30, 2023Scrum Values Poster, Scrum.org, accessed on September 30, 2023
The Scrum values of courage, openness, and respect are touched in this situation. Courage means that the Scrum Team members have the courage to do the right thing and work on tough problems, and also to speak up when they have concerns or disagreements. Openness means that the Scrum Team members and stakeholders agree to be open about all the work and the challenges with performing the work. Respect means that the Scrum Team members respect each other to be capable, independent people, and also respect the opinions and ideas of others.
In this case, the newest developer showed courage by expressing his feelings during the Sprint Retrospective, which is an opportunity for the Scrum Team to inspect itself and create a plan for improvements. The rest of the Developers should have been more open to listening to his perspective and ideas throughout the Sprint, as they might have valuable insights or suggestions for improving the product or the process. The Developers should also have respected the newest developer as a member of the team, and given him a fair chance to contribute and collaborate with them.
The Scrum Guide, November 2020, p. 13-14
What are the 5 Scrum Values?, Visual Paradigm, accessed on September 30, 2023
Scrum Values Poster, Scrum.org, accessed on September 30, 2023



Question 3

Which two of these situations best demonstrate that a Scrum Team is self-managing?
(choose the best two answers)


  1. Developers collaboratively select and re-plan their work during the Sprint.
  2. The Scrum Team invites the right external people to the Sprint Planning to help them create a complete and detailed Sprint Backlog before the meeting timebox expires.
  3. The Developers create their own Sprint Backlog, reflecting all work that is part of the Definition of Done.
  4. Management is invited to the Daily Scrum for a progress update and subsequently works with the Scrum Master to optimize the plan for the next day.
  5. The Developers are strictly working within the boundaries of their function description, and are handing off work in a timely fashion to the other members within the team.
Correct answer: AC
Explanation:
A) Developers collaboratively select and re-plan their work during the Sprint. This situation demonstrates that the Scrum Team is self-managing, as it shows that the Developers have the autonomy and authority to decide how to best accomplish their work, without being directed by others outside the team. The Developers can also adapt their plan based on new insights, feedback, or impediments that arise during the Sprint.C) The Developers create their own Sprint Backlog, reflecting all work that is part of the Definition of Done. This situation also demonstrates that the Scrum Team is self-managing, as it shows that the Developers have the responsibility and accountability to create a realistic and achievable plan for the Sprint, based on their understanding of the Sprint Goal and the Product Backlog items. The Developers also ensure that their work meets the quality standards defined by the Definition of Done.The Scrum Guide, section 2.3 (The Scrum Team), page 7The Scrum Guide, section 3.2 (The Daily Scrum), page 9The Scrum Guide, section 3.5 (The Sprint Planning), page 10The Scrum Guide, section 3.6 (The Sprint Review), page 11The Scrum Master Learning Path, module 2 (The Scrum Framework), lesson 2 (The Sprint), lesson 3 (The Sprint Goal), lesson 4 (Sprint Planning) and lesson 5 (The Sprint Review)The Professional Scrum Master II (PSM II) Assessment, question 39
A) Developers collaboratively select and re-plan their work during the Sprint. This situation demonstrates that the Scrum Team is self-managing, as it shows that the Developers have the autonomy and authority to decide how to best accomplish their work, without being directed by others outside the team. The Developers can also adapt their plan based on new insights, feedback, or impediments that arise during the Sprint.
C) The Developers create their own Sprint Backlog, reflecting all work that is part of the Definition of Done. This situation also demonstrates that the Scrum Team is self-managing, as it shows that the Developers have the responsibility and accountability to create a realistic and achievable plan for the Sprint, based on their understanding of the Sprint Goal and the Product Backlog items. The Developers also ensure that their work meets the quality standards defined by the Definition of Done.
The Scrum Guide, section 2.3 (The Scrum Team), page 7
The Scrum Guide, section 3.2 (The Daily Scrum), page 9
The Scrum Guide, section 3.5 (The Sprint Planning), page 10
The Scrum Guide, section 3.6 (The Sprint Review), page 11
The Scrum Master Learning Path, module 2 (The Scrum Framework), lesson 2 (The Sprint), lesson 3 (The Sprint Goal), lesson 4 (Sprint Planning) and lesson 5 (The Sprint Review)
The Professional Scrum Master II (PSM II) Assessment, question 39



Question 4

Self-management is more effective when it happens within boundaries.
Select two relevant boundaries for self-management provided by the Scrum framework.
(choose the best two answers)


  1. Timeboxing work to allow for frequent inspection.
  2. Clearly defining sub-responsibilities and handovers within the Scrum Team.
  3. Creating a valuable and useful Increment by the end of each Sprint.
  4. Having an even number of members in a Scrum Team to be able to do pair programming and be more productive.
Correct answer: AC
Explanation:
The best two answers are A and C.A) Timeboxing work to allow for frequent inspection. This is a relevant boundary for self-management provided by the Scrum framework, as it helps the Scrum Team to organize their work into fixed-length Sprints and other events, such as the Daily Scrum, the Sprint Planning, the Sprint Review, and the Sprint Retrospective. Timeboxing enables the Scrum Team to inspect their progress, adapt their plan, and deliver value regularly and predictably.C) Creating a valuable and useful Increment by the end of each Sprint. This is also a relevant boundary for self-management provided by the Scrum framework, as it guides the Scrum Team to focus on delivering a product Increment that meets the Sprint Goal and the Definition of Done. Creating a valuable and useful Increment requires the Scrum Team to collaborate, communicate, and coordinate effectively, and to apply their skills and creativity to solve complex problems.The Scrum Guide, section 2.3 (The Scrum Team), page 7The Scrum Guide, section 3.1 (The Sprint), page 8The Scrum Guide, section 3.4 (The Increment), page 10The Scrum Master Learning Path, module 2 (The Scrum Framework), lesson 2 (The Sprint), lesson 3 (The Sprint Goal), lesson 4 (Sprint Planning) and lesson 5 (The Sprint Review)The Professional Scrum Master II (PSM II) Assessment, question 40
The best two answers are A and C.
A) Timeboxing work to allow for frequent inspection. This is a relevant boundary for self-management provided by the Scrum framework, as it helps the Scrum Team to organize their work into fixed-length Sprints and other events, such as the Daily Scrum, the Sprint Planning, the Sprint Review, and the Sprint Retrospective. Timeboxing enables the Scrum Team to inspect their progress, adapt their plan, and deliver value regularly and predictably.
C) Creating a valuable and useful Increment by the end of each Sprint. This is also a relevant boundary for self-management provided by the Scrum framework, as it guides the Scrum Team to focus on delivering a product Increment that meets the Sprint Goal and the Definition of Done. Creating a valuable and useful Increment requires the Scrum Team to collaborate, communicate, and coordinate effectively, and to apply their skills and creativity to solve complex problems.
The Scrum Guide, section 2.3 (The Scrum Team), page 7
The Scrum Guide, section 3.1 (The Sprint), page 8
The Scrum Guide, section 3.4 (The Increment), page 10
The Scrum Master Learning Path, module 2 (The Scrum Framework), lesson 2 (The Sprint), lesson 3 (The Sprint Goal), lesson 4 (Sprint Planning) and lesson 5 (The Sprint Review)
The Professional Scrum Master II (PSM II) Assessment, question 40



Question 5

Which of the following affect the outcome of a Sprint?
(choose all that apply)


  1. The complexity of the problem being solved.
  2. The complexity of the requirements.
  3. The skills and working relationships of the people on the Scrum Team(s).
Correct answer: ABC
Explanation:
The complexity of the problem being solved and the complexity of the requirements are both sources of uncertainty and variability that can impact the Sprint Goal and the Sprint Backlog. The skills and working relationships of the people on the Scrum Team(s) are also crucial for delivering a valuable product increment in a Sprint. The Scrum Master is accountable for establishing an environment where the Scrum Team can be effective and improving the professionalism of the Scrum Team.Scrum Guide 2020, page 6: ''The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organization.''Scrum Guide 2020, page 10: ''The Sprint Goal is an objective set for the Sprint that can be met through the implementation of Product Backlog items. This provides guidance to the Development Team on why it is building the Increment.''Scrum Guide 2020, page 11: ''The Sprint Backlog is composed of the Sprint Goal (why), the set of Product Backlog items selected for the Sprint (what), as well as an actionable plan for delivering the Increment (how).''Evidence-Based Management Guide, page 9: ''Uncertainty is inherent in complex work. The more complex work is, the more uncertainty there is. Uncertainty comes from two sources: variability and emergence.''
The complexity of the problem being solved and the complexity of the requirements are both sources of uncertainty and variability that can impact the Sprint Goal and the Sprint Backlog. The skills and working relationships of the people on the Scrum Team(s) are also crucial for delivering a valuable product increment in a Sprint. The Scrum Master is accountable for establishing an environment where the Scrum Team can be effective and improving the professionalism of the Scrum Team.
Scrum Guide 2020, page 6: ''The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organization.''
Scrum Guide 2020, page 10: ''The Sprint Goal is an objective set for the Sprint that can be met through the implementation of Product Backlog items. This provides guidance to the Development Team on why it is building the Increment.''
Scrum Guide 2020, page 11: ''The Sprint Backlog is composed of the Sprint Goal (why), the set of Product Backlog items selected for the Sprint (what), as well as an actionable plan for delivering the Increment (how).''
Evidence-Based Management Guide, page 9: ''Uncertainty is inherent in complex work. The more complex work is, the more uncertainty there is. Uncertainty comes from two sources: variability and emergence.''



Question 6

True or False: During the Sprint Review of a scaled development effort, every Scrum Team should demonstrate its individual Increment separately.


  1. True
  2. False
Correct answer: B
Explanation:
During the Sprint Review of a scaled development effort, the Scrum Teams should demonstrate the integrated Increment that they have collectively delivered, not their individual Increments separately. This ensures that the stakeholders can provide feedback on the value and quality of the product as a whole, and that the Scrum Teams can inspect their alignment and collaboration.Scrum Guide 2020, page 14: ''The purpose of the Sprint Review is to inspect the outcome of the Sprint and determine future adaptations. The Scrum Team presents the results of their work to key stakeholders and progress toward the Product Goal is discussed.''Nexus Guide 2020, page 7: ''The Nexus Sprint Review is an event where appropriate stakeholders review the Integrated Increment that has been built throughout the Sprint by all Scrum Teams in a Nexus.''
During the Sprint Review of a scaled development effort, the Scrum Teams should demonstrate the integrated Increment that they have collectively delivered, not their individual Increments separately. This ensures that the stakeholders can provide feedback on the value and quality of the product as a whole, and that the Scrum Teams can inspect their alignment and collaboration.
Scrum Guide 2020, page 14: ''The purpose of the Sprint Review is to inspect the outcome of the Sprint and determine future adaptations. The Scrum Team presents the results of their work to key stakeholders and progress toward the Product Goal is discussed.''
Nexus Guide 2020, page 7: ''The Nexus Sprint Review is an event where appropriate stakeholders review the Integrated Increment that has been built throughout the Sprint by all Scrum Teams in a Nexus.''



Question 7

What are acceptable ways a Scrum Master may work to ensure Scrum is understood and enacted?
(choose the best three answers)


  1. Arrange one-on-one coaching sessions where concerns the Scrum Master has identified can be discussed.
  2. Hold longer, more in-depth retrospectives with formal learning as part of the retrospective.
  3. Schedule group training about Scrum.
  4. Require senior management to mandate that all teams in the organization must follow and enact Scrum.
  5. Educate stakeholders and customers about Scrum.
Correct answer: ACE
Explanation:
A: Arrange one-on-one coaching sessions where concerns the Scrum Master has identified can be discussed. This is a good way to provide individual feedback and guidance to the Scrum Team members and other people involved in the Scrum process. The Scrum Master can help them overcome any challenges or misunderstandings they may have about Scrum.C: Schedule group training about Scrum. This is a good way to educate and inform a larger audience about the principles and practices of Scrum. The Scrum Master can use this opportunity to share their knowledge and experience with Scrum, and answer any questions or concerns that may arise.E: Educate stakeholders and customers about Scrum. This is a good way to ensure that the people who have a stake in the product or service understand the benefits and expectations of Scrum. The Scrum Master can help them appreciate the value of empirical feedback, transparency, and collaboration that Scrum provides.Scrum Guide 2020, page 6: ''The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organization.''Professional Scrum Master II Course, page 8: ''The role of the Scrum Master is to help everyone involved in creating products with Scrum to understand, apply, and improve upon the use of the framework.''
A: Arrange one-on-one coaching sessions where concerns the Scrum Master has identified can be discussed. This is a good way to provide individual feedback and guidance to the Scrum Team members and other people involved in the Scrum process. The Scrum Master can help them overcome any challenges or misunderstandings they may have about Scrum.
C: Schedule group training about Scrum. This is a good way to educate and inform a larger audience about the principles and practices of Scrum. The Scrum Master can use this opportunity to share their knowledge and experience with Scrum, and answer any questions or concerns that may arise.
E: Educate stakeholders and customers about Scrum. This is a good way to ensure that the people who have a stake in the product or service understand the benefits and expectations of Scrum. The Scrum Master can help them appreciate the value of empirical feedback, transparency, and collaboration that Scrum provides.
Scrum Guide 2020, page 6: ''The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organization.''
Professional Scrum Master II Course, page 8: ''The role of the Scrum Master is to help everyone involved in creating products with Scrum to understand, apply, and improve upon the use of the framework.''



Question 8

Which two statements are true regarding the nature of large-scale product development with Scrum?
(choose the best two answers)


  1. A well-structured Product Backlog can minimize and often eliminate Developers working on multiple Scrum Teams during a Sprint.
  2. Changes to the core Scrum framework are needed to be successful with Scrum at large scale.
  3. A person working on multiple Scrum Teams at the same time is often less productive than when that person can focus on the Sprint Backlog of a single Scrum Team.
  4. Scrum Team members must be working full time on a team.
Correct answer: AC
Explanation:
According to the Large-Scale Scrum (LeSS) framework, one of the principles for scaling agile development is to descale the organization, which means simplifying the structure and reducing dependencies and handoffs. A wellstructured Product Backlog can help achieve this by enabling feature teams, which are cross-functional and cross-component teams that can deliver a complete customer-centric feature. Feature teams minimize and often eliminate Developers working on multiple Scrum Teams during a Sprint, as they can focus on one Product Backlog item at a time. This also improves productivity, quality, and learning, as Developers can avoid context switching and multitasking, which are known to reduce efficiency and effectiveness. A person working on multiple Scrum Teams at the same time is often less productive than when that person can focus on the Sprint Backlog of a single Scrum Team.The Large-Scale Scrum (LeSS) framework also states that Scrum does not change when scaling up to multiple teams. The core Scrum framework remains intact, with one Product Owner, one Product Backlog, and potentially releasable Increments every Sprint. The only changes are adding a few coordination practices to cope with the increased complexity and interdependencies. Therefore, changes to the core Scrum framework are not needed to be successful with Scrum at large scale.Scrum Team members do not have to be working full time on a team, as long as they are committed to the Sprint Goal and deliver a Done Increment every Sprint. However, it is recommended that they spend as much time as possible with their team, as this fosters collaboration, communication, and alignment.The Large-Scale Scrum (LeSS) framework | Atlassian, accessed on September 30, 2023Overview - Large Scale Scrum (LeSS), accessed on September 30, 2023Practices for Scaling Lean & Agile Development: Large, Multisite, and Offshore Product Development with Large-Scale Scrum, Craig Larman and Bas Vodde, 2010Leading Large Scale Product Development with Large-Scale Scrum (LeSS), Kamlesh Ravlani, 2015
According to the Large-Scale Scrum (LeSS) framework, one of the principles for scaling agile development is to descale the organization, which means simplifying the structure and reducing dependencies and handoffs. A wellstructured Product Backlog can help achieve this by enabling feature teams, which are cross-functional and cross-component teams that can deliver a complete customer-centric feature. Feature teams minimize and often eliminate Developers working on multiple Scrum Teams during a Sprint, as they can focus on one Product Backlog item at a time. This also improves productivity, quality, and learning, as Developers can avoid context switching and multitasking, which are known to reduce efficiency and effectiveness. A person working on multiple Scrum Teams at the same time is often less productive than when that person can focus on the Sprint Backlog of a single Scrum Team.
The Large-Scale Scrum (LeSS) framework also states that Scrum does not change when scaling up to multiple teams. The core Scrum framework remains intact, with one Product Owner, one Product Backlog, and potentially releasable Increments every Sprint. The only changes are adding a few coordination practices to cope with the increased complexity and interdependencies. Therefore, changes to the core Scrum framework are not needed to be successful with Scrum at large scale.
Scrum Team members do not have to be working full time on a team, as long as they are committed to the Sprint Goal and deliver a Done Increment every Sprint. However, it is recommended that they spend as much time as possible with their team, as this fosters collaboration, communication, and alignment.
The Large-Scale Scrum (LeSS) framework | Atlassian, accessed on September 30, 2023
Overview - Large Scale Scrum (LeSS), accessed on September 30, 2023
Practices for Scaling Lean & Agile Development: Large, Multisite, and Offshore Product Development with Large-Scale Scrum, Craig Larman and Bas Vodde, 2010
Leading Large Scale Product Development with Large-Scale Scrum (LeSS), Kamlesh Ravlani, 2015



Question 9

A few members of the Scrum Team discuss work that is not being done. Some say it is part of the Definition of Done, others say it is not. After an hour of angry discussion, someone starts making personal insults and anger levels rise. What is the best action for the Scrum Master to take?
(choose the best answer)


  1. Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it
  2. Conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does nothelp.
  3. End the discussion. Make the call whether the work is or is not part of the Definition of Done. Identify who is involved in the conflict and decide on their further presence on the Scrum Team.
  4. Take the people involved aside. Ask them to resolve the situation outside of the Scrum Team, if required through their managers. The goal is to maintain stability in the team.
Correct answer: B
Explanation:
The best action for the Scrum Master to take in this situation is to conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done.This is because the Scrum Master is a servant-leader, a facilitator, and a coach to the team, who should have the skills to help resolve conflicts if called upon by the team1.The Scrum Master can employ various strategies to effectively resolve conflicts within the Scrum Team, such as promoting open communication, facilitating active listening, mediating disagreements, and fostering collaboration2.The Scrum Master can also remind the team members that conflicting ideas are natural and can be beneficial for innovation and learning, but making it personal does not help and violates the Scrum values of respect and openness3.The Scrum Master can guide the team to create a clear and shared Definition of Done that reflects their quality standards and expectations for the product4.The other options are not the best actions for the Scrum Master to take, because they either undermine the self-organization and autonomy of the team, escalate the conflict, or avoid addressing the root cause of the problem.
The best action for the Scrum Master to take in this situation is to conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done.This is because the Scrum Master is a servant-leader, a facilitator, and a coach to the team, who should have the skills to help resolve conflicts if called upon by the team1.The Scrum Master can employ various strategies to effectively resolve conflicts within the Scrum Team, such as promoting open communication, facilitating active listening, mediating disagreements, and fostering collaboration2.The Scrum Master can also remind the team members that conflicting ideas are natural and can be beneficial for innovation and learning, but making it personal does not help and violates the Scrum values of respect and openness3.The Scrum Master can guide the team to create a clear and shared Definition of Done that reflects their quality standards and expectations for the product4.
The other options are not the best actions for the Scrum Master to take, because they either undermine the self-organization and autonomy of the team, escalate the conflict, or avoid addressing the root cause of the problem.



Question 10

How does the Scrum Master serve the Scrum Team?
(choose the best two answers)


  1. The Scrum Master coaches the Scrum Team and the organization how to work empirically.
  2. The Scrum Master resolves every impediment that the Developers run into
  3. The Scrum Master never intervenes in matters of the Scrum Team, but allows them to maximize their autonomy and freedom.
  4. The Scrum Master facilitates Scrum events as requested or needed
Correct answer: AD
Explanation:
https://www.scrum.org/resources/what-is-a-scrum-masterThe Scrum Master serves the Scrum Team by coaching them and the organization how to work empirically, which means using an evidence-based approach to inspect and adapt the product and the process1.The Scrum Master also facilitates Scrum events as requested or needed, such as the Sprint Planning, the Daily Scrum, the Sprint Review, and the Sprint Retrospective2.The Scrum Master ensures that these events are positive, productive, and kept within the timebox2.The Scrum Master does not resolve every impediment that the Developers run into, but rather helps them to remove or overcome those impediments themselves3. The Scrum Master also does not never intervene in matters of the Scrum Team, but rather balances between providing guidance and allowing autonomy. The Scrum Master is not a passive observer, but an active servant leader who supports the team in achieving their goals.What is a Scrum Master? | Scrum.org, section ''The Accountabilities of the Scrum Master''The Scrum Guide 2020, section ''The Scrum Master''What is a scrum master? [+ Responsibilities] | Atlassian, section ''Scrum master responsibilities''[The 8 Stances of a Scrum Master by Barry Overeem], section ''The Servant Leader''[What Is a Scrum Master (and How Do I Become One)? - Coursera], section ''What is a scrum master?''
https://www.scrum.org/resources/what-is-a-scrum-masterThe Scrum Master serves the Scrum Team by coaching them and the organization how to work empirically, which means using an evidence-based approach to inspect and adapt the product and the process1.The Scrum Master also facilitates Scrum events as requested or needed, such as the Sprint Planning, the Daily Scrum, the Sprint Review, and the Sprint Retrospective2.The Scrum Master ensures that these events are positive, productive, and kept within the timebox2.
The Scrum Master does not resolve every impediment that the Developers run into, but rather helps them to remove or overcome those impediments themselves3. The Scrum Master also does not never intervene in matters of the Scrum Team, but rather balances between providing guidance and allowing autonomy. The Scrum Master is not a passive observer, but an active servant leader who supports the team in achieving their goals.
What is a Scrum Master? | Scrum.org, section ''The Accountabilities of the Scrum Master''
The Scrum Guide 2020, section ''The Scrum Master''
What is a scrum master? [+ Responsibilities] | Atlassian, section ''Scrum master responsibilities''
[The 8 Stances of a Scrum Master by Barry Overeem], section ''The Servant Leader''
[What Is a Scrum Master (and How Do I Become One)? - Coursera], section ''What is a scrum master?''









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